National Child Helpline
Responds to children in need of care and protection through free telephone number 116 AND voice their concerns to policy and decision-makers thro’ phone #116 in Tanzania. 116 is free service available across all networks in Tanzania Mainland and Zanzibar. Mostly parents and concerned community members contact the helpline for abuse reporting of information seeking. Depending on the matter reported, we would then link callers to our network of frontline service providers (mostly Social Welfare Officers, Police’s Gender & Children Desk, or CBOs, etc.) within the callers locality. We would then follow on the case and be sure to document successes or challenges in accessing sought/requested services. This data we then use to inform government on what works, lessons and challenges on both access and provision of children services.
Mode of Operations
Outreach and Awareness-Raising
Outreach and awareness-raising activities are key components of the child helpline. These activities inform children about the child helpline’s service and how to access it; besides being proactive in the service to children and try to ensure accessibility of the service to even the most marginalised group(s) of children leaving in remote parts of Tanzania.
Partnership with Social Services
The child helpline works closely with the existing social services, both public (through the Department for Social Welfare) and private (CSOs, CBOs, etc.). It is often impossible for children to know all the services available, especially in emergency situations. The helpline is vital focal point for Child Protection System , helping to link children to available services within their Local Government Authority.
Counselling and Referral
The child helpline responds to a contact by counselling the child or guiding the child into making a decision by him or herself. When the child has specific problems or needs which the child helpline is not equipped to address, the child helpline refers the child to appropriate existing services through the Social Welfare Officer. Social Welfare officers have responsibility to follow up on cases and attend to the specific needs of the child (S. 94 of the Law of the Child Act, 2009).