Responds to children in need of care and protection through free telephone number 116 AND voice their concerns to policy and decision-makers thro’ phone #116 in Tanzania. 116 is free service available across all networks in Tanzania Mainland and Zanzibar.
Mostly parents and concerned community members contact the helpline for abuse reporting of information seeking. Depending on the matter reported, we would then link callers to our network of frontline service providers (mostly Social Welfare Officers, Police’s Gender & Children Desk, or CBOs, etc.) within the callers locality. We would then follow on the case and be sure to document successes or challenges in accessing sought/requested services.
This data we then use to inform government on what works, lessons and challenges on both access and provision of children services.